Terms and Conditions

Draft notice: This template is not legal advice and is not ready to govern a live service until the operator fills in the bracketed information, confirms the operational details, and has it reviewed by qualified counsel in the relevant jurisdictions.

Effective date: [DATE]   Service provider: [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [JURISDICTION] ("Provider", "we", "us"). Contact: sales@example.com.

1. Service and acceptance

These terms govern access to the Darax IoT website, IoT device dashboard, APIs, and related services (the "Service"). By creating or using an account, you agree to these terms on behalf of yourself or the organization you represent. If you do not have authority to bind that organization, do not accept on its behalf.

2. Accounts and workspace administrators

Accounts are provisioned through the identity and onboarding process made available by the Provider. You must provide accurate account information, protect credentials and device keys, promptly report suspected compromise, and ensure authorized users follow these terms. Workspace administrators are responsible for user access and activity in their workspace. Do not share accounts or attempt to access another tenant's data.

3. Partners and resellers

Partner, referral, reseller, OEM, and white-label programs are subject to a separate written agreement. Public descriptions, commissions, margins, and package information are informational and do not create an entitlement or partnership. Dedicated deployments, custom identity realms, branded authentication domains, support, service levels, and custom integrations require a written scope and quote. Unless expressly agreed otherwise, infrastructure, deployment credentials, and source code remain controlled by the Provider; customers receive the contracted product access, not source-repository or server access. Partner access to a customer's workspace requires explicit authorization and must not be inferred from a referral or reseller relationship.

4. Acceptable use and device safety

You may use the Service only lawfully and with devices and data you are authorized to manage. Do not interfere with the Service, bypass tenant boundaries or plan limits, upload malicious content, or use the Service for unlawful surveillance or harm. Commands are transported to your devices; you are responsible for firmware validation, command allow-lists, physical safety interlocks, and verifying device behavior. Do not use the Service as the sole safety control for life-critical or hazardous equipment.

5. Customer data and privacy

You retain rights in data you submit, including device telemetry and workspace content. You authorize the Provider to host, process, secure, and transmit that data as necessary to provide and support the Service. The Privacy Policy describes personal-data processing. You are responsible for having appropriate rights, notices, and permissions for data collected from individuals or devices you manage.

6. Plans, payments, and taxes

Plan limits, trial duration, features, currency, and prices are shown on the applicable pricing page or order. Public estimates may be planning estimates and are not binding offers. Paid checkout is activated only after payment-provider verification. Unless an order says otherwise, a paid plan is a one-time 30-day activation, renewal is manual, and no automatic recurring charge is enabled. Prices are displayed before tax. The checkout currently adds 7.5% Nigeria VAT when the billing country supplied at checkout is Nigeria; the subtotal, tax, country, and total are recorded with the payment. You authorize applicable charges and taxes disclosed at checkout or in a signed order. Refunds, cancellation, renewal, taxes, and any enterprise terms must be completed here in accordance with applicable law and your order: [INSERT APPROVED BILLING, REFUND, CANCELLATION, AND TAX TERMS].

7. Availability and changes

The Service depends on internet connectivity, devices, identity providers, payment providers, and other third parties. We do not promise uninterrupted or error-free operation unless a signed service-level agreement says otherwise. We may maintain, update, suspend, or change features for security, legal, or operational reasons. Add any binding support and uptime commitments only in a signed order or service-level agreement.

8. Intellectual property

The Provider and its licensors retain rights in the Service, software, brands, and documentation. You receive a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription or agreement. No source code or infrastructure access is granted unless a signed agreement expressly states otherwise. You may not reverse engineer or resell the Service except as expressly authorized in writing.

9. Suspension and termination

We may restrict or suspend access when reasonably needed to address security risks, unlawful use, non-payment, or material breach, subject to applicable law and any signed agreement. State notice, cure periods, data export, deletion, and post-termination retention rules here: [INSERT APPROVED TERMINATION AND DATA-EXPORT TERMS].

10. Disclaimers and liability

To the extent permitted by law, the Service is provided subject to the warranties expressly stated in a signed agreement. Insert locally reviewed warranty exclusions, liability caps, excluded damages, and any non-excludable consumer protections here: [LEGAL REVIEW REQUIRED]. Nothing in these terms excludes liability that applicable law does not allow to be excluded.

11. Governing law and disputes

These terms and dispute process must be completed by counsel for the Provider's actual location and customers: [GOVERNING LAW, COURTS OR ARBITRATION, AND REQUIRED CONSUMER TERMS].

12. Changes and contact

We will publish material changes with an updated effective date and provide any notice required by law. Contact [LEGAL CONTACT / ADDRESS] or sales@example.com with questions. Do not rely on this draft until all bracketed fields have been completed and approved.